Toronto Campus 920 Yonge St, 4th Floor, Toronto 416-961-5151 Vancouver Campus 688 West Hastings, 3rd Floor,
Vancouver, BC V6B 1P 604-484-6660 http://ilacinternationalcollege.com
ILAC International College は、世界 70 ヶ国以上から留学生が集まる、国際色豊かで活気のある、カナダ有数の人気校です。カナダではバンクーバーとトロントに校舎を持ち、トロント校はダウンタウンの中心地に校舎を有する、バランスの取れた優良校です。そのILACの併設専門学校である ILAC International College ではビジネス・ホスピタリティ(接客業)についてと 英語教授法である TESOL のコースを開校しています。
Service Excellence for Busines のプログラムはは ILAC の ESL レベル 10 を修了していると入学が可能です。また、TESOL プログラム ILA Cの ESL レベル 14 修了していると受講が可能です。
バンクーバー、トロント両キャンパスとも、校舎内はゆったりとした作りでおしゃれな雰囲気となっており、カフェテリア、ラウンジ、無料の Wi-Fi 環境、多数のパソコンを完備した PC ルームなど、世界各国から英語を学びに来る多数の学生を受け入れる体制が整っています。
ILAC International College は
カナダで質の高い学習と就労経験ができる最も人気のある、バランスの取れた優良校で英語学習+αで勉強したい方におすすめのです。
コースのご紹介
ILAC International College では、Customer Service や TESOL という専門的な勉強ができます。これらのプログラムでは専門知識を勉強し、カナダでの就労経験を積むことも可能なため、より充実した留学生活を送ることができます。
ビジネス・ホスピタリティを学ぶプログラム Service Excellence for Business Diploma Program （月曜日-金曜日/14:30-18:30） ILAC International College の Service Excellence for Business Program は、将来様々なフィールドで役立つカスタマーサービス(接客業)のスキルを学びながら、カナダのホスピタリティー系の業務に携わるための知識を身に付けるプログラムです。
Service Excellence for Business Diploma Program は The Canadian Tourism Human Resource Council (CTHRC) 認定の emerit の教材を使用し、あらゆる分野で必要な接客業のスキルを身に付蹴れるプログラムです。
This course establishes a foundation for
the development and practice of the
values, attitudes, and skills necessary
for entry-level employees, new Canadians,
and immigrants to transition into
Canadian workplace culture. Students
will create resumes, learn interviewing
skills, and practice skills essential
for effective business communication.
Through the exploration of their aptitudes,
students will learn how transferable
skills lead to success in their
chosen profession.
Customer Service Skills
This course explores the core competencies
and best practices that enhance
excellent customer service solutions.
Students will exceed customer expectations
through the understanding of
moments of truth, the anticipation of
customer needs, and the use of the
service recovery process securing a
competitive advantage.
Food and Beverage Service
This course is designed to prepare
students for an entry-level position in
one of the most in-demand industries– food and beverage. Topics include the
roles and responsibilities of a food and
beverage worker, including the purpose
of safety in the workplace, Food Safe
and Serving it Right or Smart Serve.
Front Desk Services
This course prepares students for
an entry-level front desk position by
providing an overview of the roles and
responsibilities of front line representatives
in various industries. Topics will
include key administrative tasks for hotel
front desk, office reception, service
providers and beyond.
Sales Fundamentals
This course focuses on the transferrable
skills applicable for wide range of
sales environments and the principles
of providing exceptional service. Students
will study proven techniques for
the phases of the sales cycle including
product-selling strategies and solutions,
partnership building, and buyer
behavior.
Event Planning
Through the planning and execution
of a small-scale event, students will
examine the process of conceptualizing,
planning, developing, marketing, and
staging events of various types. Students
explore practical subjects such
as financial planning, project administrative
and management tasks, negotiation,
and other roles and responsibilities
of Conference and Event Coordinators.
Human Resources
Fundamentals
This course will provide learners with
the knowledge of how human resources
management increases company performance.
Students will explore topics
of, recruiting and selection, training
and retention, employee relations, and
health and safety from a management
level perspective.
Leadership
This course will help students develop
the confidence, capacity, and competence
to effectively lead in dynamic
business environments. Students will
learn leadership skills through the analysis
of personal strengths and weaknesses
and communication strategies required
for successful leadership. Topics
include defining leadership in various
roles, working in teams, using motivation
techniques, and resolving conflict.
Final Project
In this course, students are required to
complete a project based on the core
principles of customer service. This is
a chance to apply the skills and knowledge
they have accumulated from each
course of the program as well as an
opportunity to think critically about
their experiences in customer service
from a Canadian perspective.
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920 Yonge St, 4th Floor, Toronto
416-961-5151
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